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Three people, two employees in red aprons and a manager, discuss at a grocery store cash register.

Erhvervscase: Konflikt og trivsel i butikken Baggrund Mit navn er [dit navn], og jeg arbejder som salgsassistent og lukkeansvarlig i en dagligvarebutik. Som lukkeansvarlig har jeg ansvar for kasse 2 og butikkens lukning, samt at opgaver fordeles og løses i samarbejde med kollegaer. Som salgsassistent hjælper jeg med både vareopfyldning, kundeservice og andre daglige opgaver. Butikken har ofte travle dage, hvor kassearbejde og vareopfyldning skal balanceres. Det er vigtigt at prioritere opgaver, så både kunder og kollegaer oplever god service. Problemstilling En konflikt opstod mellem mig og en kollega, som også har samme stilling som mig (lukkeansvarlig). Jeg startede arbejdsdagen tidligt og havde ansvaret for kasse 2, som jeg tager, når der er behov. Om morgenen var der allerede en ungarbejder i kasse 1, og vi var bagud med vareopfyldning. Jeg tilbød selv at blive lidt længere for at hjælpe med vareopfyldningen, men understregede, at jeg ikke ville tage kassen, hvilket begge kollegaer havde godkendt. Da min kollega mødte ind for at lukke butikken, opstod der en situation med en kunde, som ønskede kvittering for et tidligere køb. Selvom kollegaen vidste, at jeg ikke ønskede at tage kassen, insisterede han på, at det var mig, der skulle tage den. Jeg foreslog konstruktive alternativer, f.eks. at salgslederen kunne tage kassen eller håndtere kunden. Jeg blev irriteret, og konflikten udviklede sig til et skænderi, hvorefter salgslederen greb ind og bad mig om at gå hjem for at Mehr sehen

#supermarket #workplace

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